Drivers and barriers for adoption of a leading social management standard (SA8000) in developing economies. Issue 5 (11th February 2019)

• Record Type: Journal Article
• Authors: Koster, Mieneke; Vos, Bart; van der Valk, Wendy
• Is Part Of: International journal of physical distribution & logistics management. Volume 49:Issue 5(2019)
• Page Start: 534
• Page End: 551
• Publication Date: 2019-02-11
• Subjects: Supply chain management -- SA8000 -- Adoption -- Developing economies -- Management standard -- Social certification -- Workplace conditions; Physical distribution of goods -- Management -- Periodicals; Business logistics -- Periodicals; Materials management -- Periodicals; 658.788
• DOI: 10.1108/IJPDLM-01-2018-0037
• Languages: English
• ISSNs: 0960-0035

Abstract

Abstract : Purpose: The purpose of this paper is to identify drivers and barriers for adopting Social Accountability 8000 (SA8000), a leading global social management standard. Design/methodology/approach: The approach involves combining insights from Institutional Theory with a focus on economic performance to study SA8000 adoption by suppliers operating in a developing economy (i.e. India). Data collection involves interviews with adopters and non-adopters, social standard experts and auditors, and archival data on local working conditions. Findings: This study confirms that customer requests are the major reason for adopting SA8000 in order to avoid loss of business. It is noteworthy, however, that those customer requests to adopt SA8000 are often symbolic in nature, which, in combination with the lack of a positive business case, hinders effective implementation. Practical implications: The findings imply that symbolic customer requests for SA8000 adoption induce symbolic implementation by suppliers, a "supply chain effect" in the symbolic approach. Substantive requests in contrast lead to more substantive implementation and require customer investment in the form of active support and an interest in the standard's implementation, context and effects. Originality/value: This study is original in that it addresses social sustainability from a supplier's perspective, using the lens of Institutional Theory. The value lies in demonstrating the "supply chain effects" that arise from the "quality" of customer requests: a purely symbolic approach by customers leading to symbolic implementation vs the merits of substantive customer requests which stimulate substantive implementation.