Innovation failure in the eye of the beholder: towards a theory of innovation shaped by competing agendas within higher education. Issue 2 (1st February 2018)

• Record Type: Journal Article
• Authors: Dudau, Adina; Kominis, Georgios; Szocs, Melinda
• Is Part Of: Public management review. Volume 20:Issue 2(2018)
• Page Start: 254
• Page End: 272
• Publication Date: 2018-02-01
• Subjects: Innovation -- public services -- higher education -- consumerism -- professionalism; Local government -- Periodicals; Public administration -- Periodicals; 351.05
• DOI: 10.1080/14719037.2017.1302246
• Languages: English
• ISSNs: 1471-9037

Abstract

ABSTRACT: This paper examines a case of perceived innovation failure in higher education, a service dominated by conflicting institutional logics of professionalism and markets. Through a mixed methodology investigating student attitudes to, and behaviour around, technological innovation, the paper makes a contribution to the public service innovation literature by focusing on duality in innovation outcomes. This is suggestive of an innovation typology in public services: professionalism-driven and consumerism-driven innovation.