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HARVARD Citation
Lai, I. et al. (2018). Literature review on service quality in hospitality and tourism (1984-2014). International journal of contemporary hospitality management. 30 (1), pp. 114-159. [Online].
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Lai, I. et al. (2018). Literature review on service quality in hospitality and tourism (1984-2014). International journal of contemporary hospitality management. 30 (1), pp. 114-159. [Online].