Cite
HARVARD Citation
Lappeman, J. et al. (2022). Exploring Online Sentiment (OS) As a Measure of Customer Experience (CX) for Telecommunication Services. Services marketing quarterly. 43 (3), pp. 257-276. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Lappeman, J. et al. (2022). Exploring Online Sentiment (OS) As a Measure of Customer Experience (CX) for Telecommunication Services. Services marketing quarterly. 43 (3), pp. 257-276. [Online].