Cite
HARVARD Citation
Zhang, M. et al. (2022). When does supportive climate fail to support frontline employees in service recovery? A complexity theory perspective. Journal of hospitality and tourism management. pp. 481-490. [Online].
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Zhang, M. et al. (2022). When does supportive climate fail to support frontline employees in service recovery? A complexity theory perspective. Journal of hospitality and tourism management. pp. 481-490. [Online].