Peer-spectives: student employee and student user views of a library peer greeter service. Issue 2 (3rd April 2022)

• Record Type: Journal Article
• Authors: Wood, Lana Mariko; Alexander, Stephanie; Carlos, Andrew
• Is Part Of: Public services quarterly. Volume 18:Issue 2(2022)
• Page Start: 91
• Page End: 110
• Publication Date: 2022-04-03
• Subjects: College students -- peer support -- referrals -- navigation -- approachability -- library anxiety; Public services (Libraries) -- United States -- Periodicals; 025.5
• DOI: 10.1080/15228959.2021.1943104
• Languages: English
• ISSNs: 1522-8959

Abstract

Abstract: The purpose of this study is to investigate the impact of implementing a peer greeter service point on increasing library use and decreasing library anxiety at a busy academic library. Researchers analyzed service point interaction data and conducted focus groups with both library student employees and students from the general student population in order to understand the impact of the peer greeter service point.