Staff Working Life and Older Persons' Satisfaction With Care: A Multilevel, Correlational Design. Issue 1 (January 2021)

• Record Type: Journal Article
• Authors: Engström, Maria; Högberg, Hans; Strömberg, Annika; Hagerman, Heidi; Skytt, Bernice
• Is Part Of: Journal of nursing care quality. Volume 36:Issue 1(2021)
• Publication Date: 2021-01
• Subjects: elderly care -- empowerment -- job satisfaction -- nurses -- quality of care; Nursing -- Standards -- Periodicals; Nursing audit -- Periodicals; Health facilities -- Safety measures -- Periodicals; Nurse administrators -- Periodicals; 610.73
• DOI: 10.1097/NCQ.0000000000000463
• Languages: English
• ISSNs: 1057-3631

Abstract

Abstract : Background: The importance of staff working life for staff well-being has been demonstrated in several studies; less research has focused on staff working life and older persons' satisfaction with care. Purpose: The study aim was to study relationships between 1) staff assessments of their structural conditions/empowerment in elderly care, psychological empowerment, and job satisfaction and (2) older persons' satisfaction with care. Methods: A multilevel, cross-sectional, and correlational design was applied using questionnaire data on working life (1021 staff members) and unit-level data (40 elderly care units) on older persons' satisfaction with care. Results: Statistically significant relationships were found between all 3 working life variables and older persons' satisfaction with care. Furthermore, the results revealed an indirect/mediating effect of job satisfaction between structural empowerment and satisfaction with care, but not for psychological empowerment. Conclusions: Staff structural empowerment, psychological empowerment, and job satisfaction are linked to older persons' satisfaction with care. Abstract : Supplemental Digital Content is Available in the Text.