Cite
HARVARD Citation
Yue, Y. et al. (2022). It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees' Service Delivery. Journal of service research. pp. 478-493. [Online].
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Yue, Y. et al. (2022). It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees' Service Delivery. Journal of service research. pp. 478-493. [Online].