Value Co-Creation in ICT Services Company: A Case Study of a Cross-Border Acquisition. Issue 4 (2nd October 2018)

• Record Type: Journal Article
• Authors: Heim, Irina; Han, Tian; Ghobadian, Abby
• Is Part Of: Journal of East-West business. Volume 24:Issue 4(2018)
• Page Start: 319
• Page End: 338
• Publication Date: 2018-10-02
• Subjects: Knowledge-intensive business services -- post-acquisition integration -- Russia -- value co-creation; East-West trade -- Periodicals; International business enterprises -- Periodicals; Investments, Foreign -- Periodicals; 337.4701713
• DOI: 10.1080/10669868.2018.1467841
• Languages: English
• ISSNs: 1066-9868

Abstract

Abstract: Post-merger and acquisition (M&A) integration is especially important for the services industry, where value co-creation between actors plays a crucial role. This paper is a qualitative single case study of a multinational company (MNE) in information technology (ICT) industry, and the post-acquisition processes of its subsidiary in Russia. The main contribution of this article is the application of a value co-creation view, to the settings of the international business. We also identify the actors and their roles and activities in the value co-creation in the Russian context.