Knowledge-hiding behaviors and employees' silence: mediating role of psychological contract breach. Issue 9 (24th August 2020)

• Record Type: Journal Article
• Authors: Bari, Muhammad Waseem; Ghaffar, Misbah; Ahmad, Bashir
• Is Part Of: Journal of knowledge management. Volume 24:Issue 9(2020)
• Page Start: 2171
• Page End: 2194
• Publication Date: 2020-08-24
• Subjects: Social exchange theory -- Psychological contract breach -- Knowledge hiding -- Employees' silence -- Software houses; Knowledge management -- Periodicals; 658.4
• DOI: 10.1108/JKM-02-2020-0149
• Languages: English
• ISSNs: 1367-3270

Abstract

Abstract : Purpose: The purpose of this study is to examine the relationship between knowledge-hiding behaviors (evasive hiding, playing dumb and rationalized hiding) and employees' silence (defensive silence, relational silence and ineffectual silence). Besides, this paper investigates the relation mediated by psychological contract breach. Design/methodology/approach: The data were collected with three-time lags (40 days each) through a structured questionnaire from 389 employees of registered software houses in Pakistan. The structural equation modeling (partial least squares) approach is used for data analysis. Findings: The findings of this study confirm that knowledge-hiding behaviors have a significant and positive relationship with employees' silence, and psychological contract breach significantly mediates the relationship between knowledge-hiding behaviors and employees' silence. Practical implications: The implications of this study are very supportive to the knowledge-intensive organizations, i.e. software houses. The management should increase the knowledge sharing and trust culture among employees to discourage the knowledge-hiding behaviors among employees. Moreover, supervisors should develop trust among employees, motivate them to avoid knowledge hiding and encourage the employees to raise their voices against their problems in a formal way. Originality/value: The present study highlights the impact of different dimensions of knowledge hiding on employees' silence and the role of psychological contract breach as a mediator in this scenario.