Intentions to use ride-sourcing services in Vietnam: What happens after three months without COVID-19 infections?. (July 2022)

• Record Type: Journal Article
• Authors: Nguyen-Phuoc, Duy Quy; Oviedo-Trespalacios, Oscar; Nguyen, Minh Hieu; Dinh, My Thanh Tran; Su, Diep Ngoc
• Is Part Of: Cities. Volume 126(2022)
• Publication Date: 2022-07
• Subjects: Pandemic -- Ride-sourcing -- Problem-focused coping -- Attitude -- COVID-19 -- Road user behaviour; City planning -- Periodicals; Urban policy -- Periodicals; 711.4
• DOI: 10.1016/j.cities.2022.103691
• Languages: English
• ISSNs: 0264-2751

Abstract

Abstract: The COVID-19 pandemic has brought new risks and stress for paid transport users worldwide. COVID-19 has changed mobility dynamics worldwide, including low- and middle-income countries (e.g., Vietnam). The present study aims to provide an in-depth understanding of ride-sourcing passengers' behavioural intentions when COVID-19 pandemic management successfully prevented community transmission by extending the TPB with two constructs: perceived virus infection risk and problem-focused coping. Using self-administered questionnaires, data were collected from ride-sourcing customers in Ho Chi Minh City (Vietnam). A total of 540 responses were used for validating the proposed theorethical model. The structural equation model results indicate that problem-focused coping is a multi-faceted construct with two dimensions: problem-solving and self-protection. Also, problem-focused coping has the highest total effect on the intention to use ride-sourcing services following a period of COVID-19 suppression (3 months without identified cases). The findings also reveal that attitude partially mediates the link between problem-focused coping and behavioural intention. The results of this study could be used to develop strategies to promote ride-sourcing services in the aftermath of the COVID-19 pandemic. Highlights: The study provides an understanding of ride-hailing users' behavioural intentions following a period of COVID-19 suppression The TPB was extended with two constructs: perceived infection risk and problem-focused coping Problem-focused coping has the highest total effect on the intention to use ride-sourcing services Attitude partially mediates the link between problem-focused coping and behavioural intention