Cross-cultural communication barriers to managing workforce diversity in multicultural organisations. (6th May 2022)

• Record Type: Journal Article
• Authors: Rajhans, Kirti; Hiray, Amit
• Is Part Of: International journal of management development. Volume 2:Number 2(2022)
• Page Start: 81
• Page End: 101
• Publication Date: 2022-05-06
• Subjects: cross-cultural communication -- workforce diversity -- multicultural organisations; Management -- Periodicals; 658
• Languages: English
• ISSNs: 1752-8240

Abstract

Due to the globalisation, large organisations in almost all sectors today have become multicultural and multidisciplinary. This calls for the need to identify and address the emerging barriers to cross-cultural communication which may hinder effective management of workforce. As the workforce is becoming increasingly global and culturally diverse, efficiency in interpersonal and intercultural communication is imperative for effective team performance and success. The objective of the paper is to identify the critical cross-cultural communication barriers (CCCB) in managing workforce diversity at multicultural organisations. The study also further examines the impact of these CCCBs on the team performance at multicultural organisations and based on the results, proposes a cross-cultural communication framework which could be adopted by multicultural organisations in India and all other countries where similar situations prevail.