Drivers of organizational adoption of automation. (March 2022)

• Record Type: Journal Article
• Authors: Tussyadiah, Iis P.; Tuomi, Aarni; Ling, Erin Chao; Miller, Graham; Lee, Geunhee
• Is Part Of: Annals of tourism research. Volume 93(2022)
• Publication Date: 2022-03
• Subjects: Automation -- Innovation -- Labor shortage -- Artificial intelligence -- Technology adoption; Tourism -- Periodicals
• DOI: 10.1016/j.annals.2021.103308
• Languages: English
• ISSNs: 0160-7383

Abstract

Highlights: Organizational adoption of automation is made possible by technological progress Labor shortage, due to demographic change, livability, and labor mobility, calls for automation. Customer characteristics and culture determine how automation is designed and implemented. Transformational leadership is key to successful realization of business model innovation. These factors can be employed to improve adoption of best practices of automation in tourism.