Personality Types in Learning Enterprise Resource Planning (ERP) Systems. Issue 2 (4th March 2022)

• Record Type: Journal Article
• Authors: Lea, Bih-Ru; Mirchandani, Dinesh; Sumner, Mary; Yu, Katherine
• Is Part Of: Journal of computer information systems. Volume 62:Issue 2(2022)
• Page Start: 359
• Page End: 371
• Publication Date: 2022-03-04
• Subjects: Personality traits -- information Systems -- ERP -- learning Performance; Electronic data processing -- Study and teaching -- Periodicals; 658.4038011
• DOI: 10.1080/08874417.2020.1830005
• Languages: English
• ISSNs: 0887-4417

Abstract

ABSTRACT: This research explores the influence of personality types on ERP system learning performance in a university setting. Four personality types (labeled Type 1 to 4) were identified using cluster analysis of 176 survey respondents' Big Five personality traits, i.e., conscientiousness, neuroticism, extraversion, openness, and agreeableness. These four personality types were found to be significantly associated with ERP system learning performance. Additionally, prior knowledge, user affect, demographic factors (such as gender, age, year in school), and environmental factors (such as ethnicity, location, English proficiency) were found to moderate the relationships between the four personality types and ERP learning performance. These findings can provide valuable insights into the organizational success of ERP systems by helping to identify which users may effectively learn to utilize these systems.