Media Use in Virtual Teams of Varying Levels of Coordination. Issue 2 (June 2018)

• Record Type: Journal Article
• Authors: Aritz, Jolanta; Walker, Robyn; Cardon, Peter W.
• Is Part Of: Business and professional communication quarterly. Volume 81:Issue 2(2018)
• Page Start: 222
• Page End: 243
• Publication Date: 2018-06
• Subjects: media richness -- virtual teams -- digital communication -- social media; Business education -- United States -- Periodicals; Communication in management -- United States -- Periodicals; English language -- Business English -- Periodicals; 658.450715
• DOI: 10.1177/2329490617723114
• Languages: English
• ISSNs: 2329-4906

Abstract

This study was undertaken to provide a more complete understanding of how the selection of various media in virtual team settings affects student team coordination. A total of 75 teams of 304 undergraduate participants took part in the study. Participants were asked to complete surveys before and after the project. Findings suggest that well-coordinated teams appeared to have anticipated the usefulness of social networking and richer communication channels earlier in the project than less well-coordinated teams. After engaging in virtual teamwork, team members identified rich and social channels as more effective while finding less rich channels to be less effective.