The patient as a prosumer of healthcare: insights from a bibliometric-interpretive review. Issue 9 (5th April 2022)

• Record Type: Journal Article
• Authors: Ciasullo, Maria Vincenza; Lim, Weng Marc; Manesh, Mohammad Fakhar; Palumbo, Rocco
• Is Part Of: Journal of health organisation and management. Volume 36:Issue 9(2022)
• Page Start: 133
• Page End: 157
• Publication Date: 2022-04-05
• Subjects: Patient -- Prosumer -- Co-production -- Co-creation -- Innovation -- Service -- Value -- Healthcare -- SPAR-4-SLR -- Bibliometric -- Interpretive -- Review; Health services administration -- Periodicals; Health services administration -- Great Britain -- Periodicals; Health services administration -- Europe -- Periodicals; 362.106805
• DOI: 10.1108/JHOM-11-2021-0401
• Languages: English
• ISSNs: 1477-7266

Abstract

Abstract : Purpose: Healthcare policies around the globe are aimed at achieving patient-centeredness. The patient is understood as a prosumer of healthcare, wherein healthcare service co-production and value co-creation take center stage. The article endeavors to unpack the state of the literature on the innovations promoting the transition toward patient-centeredness, informing policy and management interventions fostering the reconceptualization of the patient as a prosumer of healthcare services. Design/methodology/approach: A hybrid review methodology consisting of a bibliometric-interpretive review following the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol is used. The bibliometric component enabled us to objectively map the extant scientific knowledge into research streams, whereas the interpretive component facilitated the critical analysis of research streams. Findings: Patient-centeredness relies on a bundle of innovations that are enacted through a cycle of patients' activation, empowerment, involvement and engagement, wherein the omission of any steps arrests the transition toward service co-production and value co-creation. Institutional, organizational and cognitive barriers should be overcome to boost the transition of patients from consumers to prosumers in a patient-centered model of healthcare. Originality/value: The article delivers the state of the art of the scientific literature in the field of innovations aimed at sustaining the transition toward patient-centeredness and provides some food for thoughts to scholars and practitioners who wish to push forward service co-production and value co-creation in healthcare.