Performance evaluation of Asian major cruise terminals. (15th April 2022)

• Record Type: Journal Article
• Authors: Lin, Cheng-Wei; Lee, Min-Kyu; Yang, Zaili; Tae-Woo Lee, Paul
• Is Part Of: Ocean & coastal management. Volume 221(2022)
• Publication Date: 2022-04-15
• Subjects: Cruise shipping company -- Cruise terminal -- PROMETHEE -- CFPR -- Port performance; Marine resources -- Management -- Periodicals; Coastal zone management -- Periodicals; Coastal ecology -- Periodicals; Ressources marines -- Périodiques; Littoral -- Aménagement -- Périodiques; Écologie littorale -- Périodiques; Coastal ecology; Coastal zone management; Marine resources -- Management; Periodicals; Electronic journals; 551.46
• DOI: 10.1016/j.ocecoaman.2022.106130
• Languages: English
• ISSNs: 0964-5691

Abstract

Abstract: Compared to cargo terminals, performance evaluation of cruise terminals sits in a backseat in the current port performance studies, particularly in the Northeast Asia. This paper aims to evaluate the performance of major cruise terminals in Asia, taking into account the important dimensions and criteria influencing cruise terminal development, and using primary data by experts' responses to a questionnaire survey. Complementary data are also acquired by field trips and interviews to find the hidden information that is not revealed from the set questions in the questionnaire survey. To tackle the multiplicity and uncertainty in the collected data, the hybrid of Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE) and Consistent Fuzzy Preference Relation (CFPR) is employed to evaluate cruise terminal performance and highlight visual illustration of the test results. The findings provide useful insights for guiding cruise lines' terminal selection and for aiding cruise terminals to benchmark their performance to effectively improve their service and maximize their overall performance. Highlights: This paper evaluates performance of major cruise terminals in Asia, taking into account important dimensions and criteria influencing cruise terminal operation and development. To tackle the multiplicity and uncertainty in the collected data, this paper applies the hybrid of PROMETHEE and Consistent Fuzzy Preference Relation. This paper provides cruise terminal performance and highlights visual illustration of the test results. The findings provide useful insights and managerial implications for guiding cruise lines' terminal selection and for impoving their terminal performance.