One-Step Dynamic Classifier Ensemble Model for Customer Value Segmentation with Missing Values. (18th March 2014)

• Record Type: Journal Article
• Authors: Xiao, Jin; Zhu, Bing; Teng, Geer; He, Changzheng; Liu, Dunhu
• Other Names: Huang Chuangxia Academic Editor.
• Is Part Of: Mathematical problems in engineering. Volume 2014(2014)
• Publication Date: 2014-03-18
• Subjects: Engineering mathematics -- Periodicals; 510.2462
• DOI: 10.1155/2014/869628
• Languages: English
• ISSNs: 1024-123X

Abstract

Abstract : Scientific customer value segmentation (CVS) is the base of efficient customer relationship management, and customer credit scoring, fraud detection, and churn prediction all belong to CVS. In real CVS, the customer data usually include lots of missing values, which may affect the performance of CVS model greatly. This study proposes a one-step dynamic classifier ensemble model for missing values (ODCEM) model. On the one hand, ODCEM integrates the preprocess of missing values and the classification modeling into one step; on the other hand, it utilizes multiple classifiers ensemble technology in constructing the classification models. The empirical results in credit scoring dataset "German" from UCI and the real customer churn prediction dataset "China churn" show that the ODCEM outperforms four commonly used "two-step" models and the ensemble based model LMF and can provide better decision support for market managers.