Disclosing Public Values: Citizens' Perspectives Based on Group Model Building. Issue 2 (4th March 2022)

• Record Type: Journal Article
• Authors: Vaandrager, David; Marks, Peter
• Is Part Of: Public performance & management review. Volume 45:Issue 2(2022)
• Page Start: 282
• Page End: 307
• Publication Date: 2022-03-04
• Subjects: Administration of public services -- group model building -- public management -- Public value -- systems theory; Civil service -- Labor productivity -- Periodicals; Civil service -- Labor productivity -- United States -- Periodicals; Government productivity -- Periodicals; Government productivity -- United States -- Periodicals; Public administration -- Periodicals; Public administration -- United States -- Periodicals; Civil service -- Labor productivity; Government productivity; Public administration; United States; Periodicals; 351.05
• DOI: 10.1080/15309576.2022.2034655
• Languages: English
• ISSNs: 1530-9576

Abstract

Abstract: This article presents a tool to disclose public values as emergent properties of needs on a systemic basis applied to a city district in Rotterdam. A tool which enables the public manager to identify public values in any territory based on how people think and feel about society. To accomplish this, it uses Group Model Building (GMB) principles to elicit the mental models that individuals use to make sense of their environment. The results show how the tool enhances a manager's situational awareness and could assists him with information-driven service delivery.