A literature review of causal relationships in 21st century skills and digital leadership. (18th June 2022)

• Record Type: Journal Article
• Authors: Orero-Blat, Maria; Jordán, Hugo De Juan; Palacios-Marqués, Daniel
• Is Part Of: International journal of services operations and informatics. Volume 12:Number 1(2022)
• Page Start: 1
• Page End: 12
• Publication Date: 2022-06-18
• Subjects: digital competences -- digital skills -- digital leadership -- engagement -- motivation -- literature review -- Covid-19; Service industries -- Management -- Periodicals; Service industries -- Management -- Information technology -- Periodicals; 658.5
• Languages: English
• ISSNs: 1741-539X

Abstract

The world today is constantly changing and evolving. The industry 4.0 revolution, digitisation, the arrival of the Internet of Things and the global health emergency caused by the Covid-19 crisis, are factors that have made companies have to adapt their business models and forms working to this new reality. For this reason, the need for improvement and adaptation of skills of employees and organisational capabilities is no longer a competitive advantage but necessary to survive. Digital competences, 21st century skills and digital leadership are concepts that have been widely studied theoretically in the last ten years. In addition, some empirical studies have established causal hypotheses between factors related to the skills of employees and company variables. Resilience, organisational learning capacity, agility, work engagement and motivation are the key factors that companies must promote and ensure among their employees for a correct evolution and adaptation to this new global situation.