Analysis of end-user satisfaction with electronic health records in college/university healthcare. Issue 3 (3rd April 2022)

• Record Type: Journal Article
• Authors: Frisina, Pasquale G.; Munene, Esther N.; Finnie, Janet; Oakley, Judith E.; Ganesan, Gayathri
• Is Part Of: Journal of American college health. Volume 70:Issue 3(2022)
• Page Start: 717
• Page End: 723
• Publication Date: 2022-04-03
• Subjects: Electronic health records -- health information technology -- user-satisfaction; College students -- Health and hygiene -- United States -- Periodicals; College students -- Health and hygiene -- Periodicals; College students -- Mental health -- Periodicals; Universities and colleges -- Health promotion services -- Periodicals; 362.10883781980973
• DOI: 10.1080/07448481.2020.1762610
• Languages: English
• ISSNs: 0744-8481

Abstract

Abstract: Objective To determine levels of Electronic Health Record (EHR) satisfaction in order to add to the body of knowledge and assist professionals in the college/university health field with system/vendor selection. Methods: Nine health centers, all within highly selective colleges and universities, participated in this benchmarking study. Multidisciplinary staff (n = 316) received an anonymous 32-item survey to assess levels of agreement/satisfaction on statements pertaining to their EHR's functionality. Results: The EHRs most commonly used were Point and Click, Medicat, Allscripts, and EPIC. There was considerable variation on levels of user satisfaction/agreement within features among the EHR systems, but differences were not statistically significant. Conclusion: No systems emerged as clear "winners" in terms of user satisfaction. Features were identified within systems that can be leveraged to meet specific care delivery and quality reporting needs among college/university health professionals, and could be considered in the use of EHRs by health services.