Designing and optimizing a healthcare kiosk for the community. (March 2015)

• Record Type: Journal Article
• Authors: Lyu, Yongqiang; Vincent, Christopher James; Chen, Yu; Shi, Yuanchun; Tang, Yida; Wang, Wenyao; Liu, Wei; Zhang, Shuangshuang; Fang, Ke; Ding, Ji
• Is Part Of: Applied ergonomics. Volume 47(2015:Mar.)
• Page Start: 157
• Page End: 169
• Publication Date: 2015-03
• Subjects: Self-service healthcare kiosk -- Measurement accuracy -- Parameter identification; Human engineering -- Periodicals; 620.82
• DOI: 10.1016/j.apergo.2014.08.018
• Languages: English
• ISSNs: 0003-6870

Abstract

Abstract: Investigating new ways to deliver care, such as the use of self-service kiosks to collect and monitor signs of wellness, supports healthcare efficiency and inclusivity. Self-service kiosks offer this potential, but there is a need for solutions to meet acceptable standards, e.g. provision of accurate measurements. This study investigates the design and optimization of a prototype healthcare kiosk to collect vital signs measures. The design problem was decomposed, formalized, focused and used to generate multiple solutions. Systematic implementation and evaluation allowed for the optimization of measurement accuracy, first for individuals and then for a population. The optimized solution was tested independently to check the suitability of the methods, and quality of the solution. The process resulted in a reduction of measurement noise and an optimal fit, in terms of the positioning of measurement devices. This guaranteed the accuracy of the solution and provides a general methodology for similar design problems. Highlights: We outline the development of an interactive self-service healthcare kiosk. We apply a formal methodology to guarantee the measurement accuracy. The formal, generalizable and rigorous approach shows its practical efficiency. We know of no other studies that apply such methods in designing interaction. There is globally an increasing need for the health technologies outlined herein.