The social interaction of developers and IT operations staff in software development projects. Issue 3 (April 2018)

• Record Type: Journal Article
• Authors: Iden, Jon; Bygstad, Bendik
• Is Part Of: International journal of project management. Volume 36:Issue 3(2018)
• Page Start: 485
• Page End: 497
• Publication Date: 2018-04
• Subjects: Project management -- Software development projects -- Social interaction -- Software developers -- IT operations staff; Project management -- Periodicals; Network analysis (Planning) -- Periodicals; 658.40405
• DOI: 10.1016/j.ijproman.2017.12.001
• Languages: English
• ISSNs: 0263-7863

Abstract

Abstract: This paper investigates how developers and IT operations staff interact in software development projects. We analyse data from 42 IT professionals from 18 Norwegian firms through the lens of social interaction and project management theory. Our analysis suggests that their social interactions are hampered by a variety of factors. The study contributes to the research by providing an analysis of the elements of social interaction and how they contribute to better outcomes. For practice, we offer an assessment instrument for improving the social interaction in software development projects. Highlights: The social interaction in software development projects is not managed. Well-managed social interaction influence positively on project success. An instrument for assessing the social interaction in software development is proposed