Developing team performance: the double-edged nature of justice. (2nd January 2022)

• Record Type: Journal Article
• Authors: Chen, Jui-Yu; Lin, Chieh-Peng
• Is Part Of: Total quality management & business excellence. Volume 33:Number 1/2(2022)
• Page Start: 163
• Page End: 177
• Publication Date: 2022-01-02
• Subjects: technology industry -- social interaction -- justice -- collective humility -- collective efficacy -- team performance; Total quality management -- Periodicals; Quality control -- Periodicals; Quality assurance -- Periodicals; Production management -- Quality control -- Periodicals; 658.401305
• DOI: 10.1080/14783363.2020.1813018
• Languages: English
• ISSNs: 1478-3363

Abstract

Abstract : This study bridges social cognitive theory and Turner's theory of social interaction to develop a model that explains how work teams in technology industry can be motivated to enhance team performance. The prevalence of the use of work teams in technology industry environments has enhanced the importance of studying the processes involved in their performance development. For that reason, this study uses data from team workers in high-tech firms in Taiwan, and shows that collective efficacy positively relates to team performance via the mediation of social interaction. Furthermore, justice positively moderates the relationship between collective humility and social interaction but negatively moderates the relationship between collective efficacy and social interaction. Lastly, managerial implications and research limitations based on the empirical results are provided.