Patient Experience on a Hospital Oncology Service Before and After Implementation of a No-Visitor Policy During COVID-19. (27th July 2021)

• Record Type: Journal Article
• Authors: Bolton, Kenyon C.; Lawler, Michael; Hauptman, Jennifer; Madden, Marissa; DeVoe, Stephen G.; Kennedy, Amanda G.; Tomkins, Bradley J.; Hodde, Naomi M.
• Is Part Of: Journal of patient experience. Volume 8(2021)
• Publication Date: 2021-07-27
• Subjects: COVID-19 -- patient experience -- inpatient oncology -- hospital communication -- physician–patient communication -- quality improvement; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/23743735211034620
• Languages: English
• ISSNs: 2374-3735

Abstract

Hospital visitor restriction policies prompted by Coronavirus Disease 2019 (COVID-19) may lead to a less comfortable or informed inpatient experience for oncology patients admitted for non-COVID-19 conditions. We surveyed oncology inpatients before (n = 47) and after (n = 65) implementation of a no-visitor policy using a validated questionnaire to measure patient experience. Results revealed no significant difference in the percentage of patients reporting "no problems" ( P < .05) in all questions. Patient experience was not adversely impacted by visitor restrictions enacted in response to COVID-19 on an oncology service, as measured by a questionnaire capturing common concerns among inpatients.