Patient Satisfaction With Heart Health Clinics in Fraser Health, Canada. (18th January 2021)

• Record Type: Journal Article
• Authors: Koning, Clare; Lock, Adinet; Bushe, Judy; Guo, Charles
• Is Part Of: Journal of patient experience. Volume 8(2021)
• Publication Date: 2021-01-18
• Subjects: patient satisfaction -- survey data -- cardiovascular disease -- quality improvement; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/2374373520981475
• Languages: English
• ISSNs: 2374-3735

Abstract

The Fraser Health heart function clinics explored patient satisfaction using a survey with the goal of understanding and improving care and service delivery. Data were collected from 124 respondents at 3 ambulatory care sites in the region. Patient satisfaction scores were high, with an average score of 8.85 out of 10 and 95% of respondents rating the service higher than 6 out of 10. The results highlighted the importance of multidisciplinary teams, good communication, adequate information, and emphasis on how a patient is treated. The patient's understanding of the information provided and of their heart health treatment plan were identified as two areas that require greater awareness.