Developing Actionable Survey Questions to Improve Patient Experience. (5th March 2021)

• Record Type: Journal Article
• Authors: Millstein, Jeffrey; Agarwal, Anish
• Is Part Of: Journal of patient experience. Volume 8(2021)
• Publication Date: 2021-03-05
• Subjects: measurement -- outpatient satisfaction data -- patient feedback -- patient expectations -- patient satisfaction -- service excellence -- survey data; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/2374373521999597
• Languages: English
• ISSNs: 2374-3735

Abstract

Patient experience surveys should be concise, with questions that give us the most insight into our patients' needs and how successfully they were addressed during visits. Survey questions are most valuable if answers are actionable, connect more clearly with skill sets and identify issues which improve care.