The Virtual Care Experience of Patients Diagnosed With COVID-19. (16th April 2021)

• Record Type: Journal Article
• Authors: Raffan, Freya; Anderson, Teresa; Sinclair, Tim; Shaw, Miranda; Amanatidis, Sue; Thapa, Rajip; Nilsson, Sarah Jane; Jagers, Dianna; Wilson, Andrew; Haigh, Fiona
• Is Part Of: Journal of patient experience. Volume 8(2021)
• Publication Date: 2021-04-16
• Subjects: patient feedback -- patient satisfaction -- patient expectations -- COVID-19 -- telehealth -- technology -- access to care; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/23743735211008310
• Languages: English
• ISSNs: 2374-3735

Abstract

Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.