Cite
HARVARD Citation
Li, C. et al. (2020). Voicing out or switching away? A psychological climate perspective on customers' intentional responses to service failure. International journal of hospitality management. p. . [Online].
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Li, C. et al. (2020). Voicing out or switching away? A psychological climate perspective on customers' intentional responses to service failure. International journal of hospitality management. p. . [Online].