Language‐centered approach to care improvement in a pediatric dermatology clinic. (28th May 2021)

• Record Type: Journal Article
• Authors: Blundell, Andrew R.; Moustafa, Danna; Bartenstein, Diana W.; Smith, Gideon P.; Hawryluk, Elena B.
• Is Part Of: Pediatric dermatology. Volume 38(2021)Supplement 2
• Page Start: 161
• Page End: 163
• Publication Date: 2021-05-28
• Subjects: communication -- health equity -- limited English proficiency -- patient satisfaction -- quality improvement; Pediatric dermatology -- Periodicals; Children -- Diseases -- Periodicals; 618.925
• DOI: 10.1111/pde.14635
• Languages: English
• ISSNs: 0736-8046

Abstract

Abstract: Language‐congruent care can improve clinical outcomes. As a quality improvement initiative supported by the Department of Dermatology at Massachusetts General Hospital, the American Academy of Dermatology, and the Society for Pediatric Dermatology, our group established monthly pediatric dermatology "Spanish clinics" that scheduled Spanish‐speaking patients on the same day and utilized a dedicated, live interpreter who stayed with the clinical team throughout the clinic. Patients reported high satisfaction scores, averaging 9.8 out of 10, and 90.5% of patients preferred this model to traditional appointments. Our participating physician found "Spanish clinics" allowed for more efficient care not only in the monthly pilot clinics, but in all clinics occurring during the time period.