Integrating Multiple Stakeholder Interests into Conceptual Design. Issue 3 (3rd July 2019)

• Record Type: Journal Article
• Authors: Yip, Man Hang; Phaal, Robert; Probert, David R.
• Is Part Of: Engineering management journal. Volume 31:Issue 3(2019)
• Page Start: 142
• Page End: 157
• Publication Date: 2019-07-03
• Subjects: Service Design -- System Design -- Product-service System -- New Product Development -- Stakeholder Involvement; Engineering Management Profession -- New Product Development -- Technology Management; Engineering -- Management -- Periodicals; Engineering -- Management; Periodicals; 620.0068
• DOI: 10.1080/10429247.2019.1570456
• Languages: English
• ISSNs: 1042-9247

Abstract

Abstract: The engineering design process transforms stakeholder needs into design specifications. This study focuses on the engineering design process for systems of products and services known as product-service systems (PSS) and proposes a novel way to analyze PSS ideas by four characteristics: customer perceived value level, connectivity number, type and degree of connectivity, and configuration type. The process to apply this characterization scheme examines the interdependencies within a PSS and between the PSS and its environment and holistically incorporates the interests of customers, end-users, and social and environmental stakeholders early in the development process. This process clarifies design specifications in seven cases across five industries.