Performance measurement in SMEs: systematic literature review and research directions. (17th November 2021)

• Record Type: Journal Article
• Authors: Rojas-Lema, Ximena; Alfaro-Saiz, Juan-José; Rodríguez-Rodríguez, Raúl; Verdecho, María-José
• Is Part Of: Total quality management & business excellence. Volume 32:Number 15/16(2021)
• Page Start: 1803
• Page End: 1828
• Publication Date: 2021-11-17
• Subjects: performance measurement -- small- and medium-sized enterprises -- systematic literature review -- conceptual framework; Total quality management -- Periodicals; Quality control -- Periodicals; Quality assurance -- Periodicals; Production management -- Quality control -- Periodicals; 658.401305
• DOI: 10.1080/14783363.2020.1774357
• Languages: English
• ISSNs: 1478-3363

Abstract

Abstract : The purpose of this paper is double. First, the research about performance measurement (PM) in small and medium-sized enterprises (SMEs) will be analysed in order to know its evolution. Next, the research gaps in the business context of these companies will be identified. This paper presents a systematic literature review of 131 articles of PM in SMEs between 2006 and 2019. A conceptual framework is proposed to characterize the studies according to three factors: (1) purpose of the approach; (2) scope of PM; and (3) business context in which the studies are articulated. The reviewed papers were selected from Scopus and Web of Science databases. For this study, we considered the works conducted in the manufacturing sector, and excluded those that focused on the services sector. The results show that most of the studies are concentrated in the context of individual company, on the other hand networks, clusters, and supply chains have received less attention. The information collected herein identifies research gaps that have not been dealt with in detail and are transformed into guidelines to be dealt with by new future specific works in the domain of PM in SMEs.