Performance management from the bottom up. Issue 1 (2nd January 2022)

• Record Type: Journal Article
• Authors: Gassner, Drorit; Gofen, Anat; Raaphorst, Nadine
• Is Part Of: Public management review. Volume 24:Issue 1(2022)
• Page Start: 106
• Page End: 123
• Publication Date: 2022-01-02
• Subjects: Performance management -- middle management -- upwards roles -- street-level organizations; Local government -- Periodicals; Public administration -- Periodicals; 351.05
• DOI: 10.1080/14719037.2020.1795232
• Languages: English
• ISSNs: 1471-9037

Abstract

ABSTRACT: Current interest in middle-managers' compliance with performance management (PM) reforms focuses on their downward roles. To explore their understudied upward roles, this analysis draws on police chiefs' voice directed to senior management regarding the Israeli PM system as documented since its first introduction in 1999, and as reported both by chiefs and senior managers (N = 54). Unfolding four patterns of inconsistencies between PM systems' design and the operational, daily, course-of-work, close-to-the-field managers' upward roles allows us to move beyond criticism to constructive efforts, and provides new insights for reconciling the well-documented gap between policy intentions and outcomes in PM reforms.