Cite
HARVARD Citation
Sun, S. et al. (2021). Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. Journal of management information systems. 38 (3), pp. 579-611. [Online].
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Sun, S. et al. (2021). Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. Journal of management information systems. 38 (3), pp. 579-611. [Online].