Cultivating Trustworthy Artificial Intelligence in Digital Government. (April 2022)

• Record Type: Journal Article
• Authors: Harrison, Teresa M.; Luna-Reyes, Luis Felipe
• Is Part Of: Social science computer review. Volume 40:Number 2(2022)
• Page Start: 494
• Page End: 511
• Publication Date: 2022-04
• Subjects: artificial intelligence -- trustworthy -- lens model -- computer-based decision support -- digital government -- E-government; Social sciences -- Data processing -- Periodicals; Computers -- Social aspects -- Periodicals; Microcomputers -- Periodicals; Sciences sociales -- Informatique -- Périodiques; Micro-ordinateurs -- Périodiques; 300.285
• DOI: 10.1177/0894439320980122
• Languages: English
• ISSNs: 0894-4393

Abstract

While there is growing consensus that the analytical and cognitive tools of artificial intelligence (AI) have the potential to transform government in positive ways, it is also clear that AI challenges traditional government decision-making processes and threatens the democratic values within which they are framed. These conditions argue for conservative approaches to AI that focus on cultivating and sustaining public trust. We use the extended Brunswik lens model as a framework to illustrate the distinctions between policy analysis and decision making as we have traditionally understood and practiced them and how they are evolving in the current AI context along with the challenges this poses for the use of trustworthy AI. We offer a set of recommendations for practices, processes, and governance structures in government to provide for trust in AI and suggest lines of research that support them.