Understanding and Streamlining App Switching Experiences in Mobile Interaction. Issue 158 (February 2022)

• Record Type: Journal Article
• Authors: Monge Roffarello, Alberto; De Russis, Luigi
• Is Part Of: International journal of human-computer studies. Issue 158(2022)
• Publication Date: 2022-02
• Subjects: Interaction types -- Smartphones -- App switching -- App recommendations; Human-machine systems -- Periodicals; Systems engineering -- Periodicals; Human engineering -- Periodicals; Human engineering; Human-machine systems; Systems engineering; Periodicals; Electronic journals; 004.019
• DOI: 10.1016/j.ijhcs.2021.102735
• Languages: English
• ISSNs: 1071-5819

Abstract

Highlights: Investigate the habitualness of smarphone app switching behavior, i.e., transitioning from one app to another in the same usage session to consume content. Present RecApps, an interactive floating widget designed to proactively support the transition from one app to another. Evaluate RecApps in a three-week long in-the-wild study with 18 smartphone users. Discuss the design space for proactively supporting app switching behaviors with a reference to different design dimensions, ranging from visibility to cognitive and physical demand. Abstract: Despite a large body of literature analyzing mobile device usage, app switching is still an overlooked interaction. To better understand and streamline the app switching experience in modern smartphones, we first explore how to automatically extract and characterize habitual app switching behaviors from smartphone usage data. By applying a data analytic methodology based on association rules to a large dataset of smartphone usage, in particular, we demonstrate that users repeatedly switch between the same applications under different contexts (e.g., location and time). We then implemented the methodology in RecApps, an interactive floating widget that proactively suggests the next apps to be used while the user is interacting with their smartphone. We evaluate RecApps through an in-the-wild study with 18 participants. Findings show that RecApps simplifies and supports the transitions between the users' favorite apps, while highlighting the need for novel interactions supporting app switching behavior. We use such results to explore trade-offs in the design space for proactively supporting app switching behavior in mobile interaction.