Changing the service model: utilizing tutor center models for reference desk redesign. Issue 4 (2nd October 2021)

• Record Type: Journal Article
• Authors: Bennett, Jessica L.; Stout, Tracy L.
• Is Part Of: Public services quarterly. Volume 17:Issue 4(2021)
• Page Start: 248
• Page End: 255
• Publication Date: 2021-10-02
• Subjects: Reference desk -- reference model -- service model -- research desk -- peer-to-peer -- tutoring -- writing center; Public services (Libraries) -- United States -- Periodicals; 025.5
• DOI: 10.1080/15228959.2021.1969311
• Languages: English
• ISSNs: 1522-8959

Abstract

Abstract: In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the literature, it was decided that some form of reference/research service point should be kept but should be completely revamped to fit the research needs of the campus community and the changing demands on faculty librarians. Various library service models and those used in campus tutoring centers were reviewed and used to reframe our own reference service model. This paper outlines our process for researching, designing, and implementing our new space and service model, and the subsequent change in library organization, resulting in a combined desk.