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Powell, J. et al. (1994). Involving consumers in assessing service quality: benefits of using a qualitative approach.. Quality in health care. 3 (4), pp. 199-202. [Online].
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Powell, J. et al. (1994). Involving consumers in assessing service quality: benefits of using a qualitative approach.. Quality in health care. 3 (4), pp. 199-202. [Online].