The nursing triage process: a video review and a proposed audit tool. Issue 6 (November 1996)

• Record Type: Journal Article
• Authors: Williams, J C; Jones, N L; Richardson, F J; Jones, C; Richmond, P W
• Is Part Of: Journal of accident & emergency medicine. Volume 13:Issue 6(1996)
• Page Start: 398
• Page End: 399
• Publication Date: 1996-11
• Subjects: Emergency medicine -- Periodicals; 616.025
• DOI: 10.1136/emj.13.6.398
• Languages: English
• ISSNs: 2633-6138

Abstract

Abstract : OBJECTIVE: To review the activity of the nurse triage process. SETTING: The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary. METHODS: 226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart. RESULTS: Areas for improvement in staff communication skills and patient privacy were identified. CONCLUSIONS: The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.