A Deep-Rooted Culture Evolves to Support Healthcare Heroes. Issue 1 (2021)

• Record Type: Journal Article
• Authors: Dunn, Jim
• Is Part Of: Frontiers of health services management. Volume 38:Issue 1(2021)
• Publication Date: 2021
• Subjects: Health services administration -- Periodicals; 362.11068
• DOI: 10.1097/HAP.0000000000000117
• Languages: English
• ISSNs: 0748-8157

Abstract

Abstract : Summary: Enhancing employee well-being and creating a distinct employee experience are crucial to the success of Atrium Health. Our strategies for listening, well-being, and experience have always been deep-rooted in our culture, and the COVID-19 pandemic brought extraordinary opportunities to refresh those strategies as we carried out our mission during a time of uncertainty, crisis, and disruption to our everyday lives. From the start of the pandemic, we have deliberately anticipated the needs of our employees to provide support when they need it most. As the pandemic eases, we continue to make relevant and timely resources available to increase resilience and overall well-being. Our efforts have evolved to support our heroes—including our nonclinical workers—and to better position Atrium Health for future challenges that come our way. Although we are constantly changing, our primary focus remains the same. Employee well-being and experience are a significant part of who we are and an essential element of the care we all provide at Atrium Health.