Enhanced problem solving through redefined 8D step completion criteria. Issue Volume 33:Issues 4(2021) (2nd October 2021)

• Record Type: Journal Article
• Authors: George, Andrew; Ranjha, Sagheer; Kulkarni, Ambarish
• Is Part Of: Quality engineering. Volume 33:Issues 4(2021)
• Page Start: 695
• Page End: 711
• Publication Date: 2021-10-02
• Subjects: 8D -- SPSP -- problem solving -- failure mode -- root cause; Quality control -- Periodicals; Production management -- Quality control -- Periodicals; 658.5
• DOI: 10.1080/08982112.2021.1969665
• Languages: English
• ISSNs: 0898-2112

Abstract

Abstract: This research aims to review the fundamentals of problem solving by evaluating alternative processes and proposing an enhanced process model named Defined 8D. The enhanced model guides the problem solver through a defined step completion process to enable complex problems to be broken down into manageable and defined segments. Existing processes present challenges in defining the problem and can lead to continuously testing preconceived theories in a revolving loop without eventually confirming the root cause. The defined step completion criteria support product specialists to quickly acquire problem solving skills and reduce the cost and duration of resolving product related issues.