Speak up-related climate and its association with healthcare workers' speaking up and withholding voice behaviours: a cross-sectional survey in Switzerland. Issue 10 (23rd March 2018)

• Record Type: Journal Article
• Authors: Schwappach, David; Richard, Aline
• Is Part Of: BMJ quality & safety. Volume 27:Issue 10(2018)
• Page Start: 827
• Page End: 835
• Publication Date: 2018-03-23
• Subjects: communication -- patient safety -- safety culture; Medical care -- Quality control -- Periodicals; Health facilities -- Risk management -- Periodicals; Medical errors -- Prevention -- Periodicals; 362.106805
• DOI: 10.1136/bmjqs-2017-007388
• Languages: English
• ISSNs: 2044-5415

Abstract

Abstract : Objectives: To determine frequencies of healthcare workers (HCWs) speak up-related behaviours and the association of speak up-related safety climate with speaking up and withholding voice. Design: Cross-sectional survey of doctors and nurses. Data were analysed using multilevel logistic regression models Setting: 4 hospitals with a total of nine sites from the German, French and Italian speaking part of Switzerland. Participants: Survey data were collected from 979 nurses and doctors. Main outcome measures: Frequencies of perceived patient safety concerns, of withholding voice and of speaking up behaviour. Speak up-related climate measures included psychological safety, encouraging environment and resignation. Results: Perceived patient safety concerns were frequent among doctors and nurses (between 62% and 80% reported at least one safety concern during the last 4 weeks depending on the single items). Withholding voice was reported by 19%–39% of HCWs. Speaking up was reported by more than half of HCWs (55%–76%). The frequency of perceived concerns during the last 4 weeks was positively associated with both speaking up (OR=2.7, p<0.001) and withholding voice (OR=1.6, p<0.001). An encouraging environment was related to higher speaking up frequency (OR=1.3, p=0.005) and lower withholding voice frequency (OR=0.82, p=0.006). Resignation was associated with withholding voice (OR=1.5, p<0.001). The variance in both voicing behaviours attributable to the hospital-site level was marginal. Conclusions: Our results strengthen the importance of a speak up-supportive safety climate for staff safety-related communication behaviours, specifically withholding voice. This study indicates that a poor climate, in particular high levels of resignation among HCWs, is linked to frequent 'silence' of HCWs but not inversely associated with frequent speaking up. Interventions addressing safety-related voicing behaviours should discriminate between withholding voice and speaking up.