Five main processes in healthcare: a citizen perspective. (30th March 2011)

• Record Type: Journal Article
• Authors: Bergman, Bo; Neuhauser, Duncan; Provost, Lloyd
• Is Part Of: BMJ quality & safety. Volume 20(2011)Supplement 1
• Page Start: i41
• Page End: i42
• Publication Date: 2011-03-30
• Subjects: Healthcare system -- process -- improvement -- citizen -- continuous quality improvement -- healthcare quality -- patient-centred; Medical care -- Quality control -- Periodicals; Health facilities -- Risk management -- Periodicals; Medical errors -- Prevention -- Periodicals; 362.106805
• DOI: 10.1136/bmjqs.2010.046409
• Languages: English
• ISSNs: 2044-5415

Abstract

Abstract : A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.