Conveying information through food packaging: A literature review comparing legislation with consumer perception. (November 2021)

• Record Type: Journal Article
• Authors: Schifferstein, Hendrik N.J.; de Boer, Alie; Lemke, Mailin
• Is Part Of: Journal of functional foods. Volume 86(2021)
• Publication Date: 2021-11
• Subjects: Packaging -- Design -- Health -- Sustainability -- Claims; Functional foods -- Analysis -- Periodicals; Food -- Biotechnology -- Periodicals; Nutrition -- Periodicals; 613.2
• DOI: 10.1016/j.jff.2021.104734
• Languages: English
• ISSNs: 1756-4646

Abstract

Graphical abstract: Highlights: Consumers can be misled by information on current food packages. Freedom to communicate product benefits differs between domains and countries. Subtleties in wording, image use and style affect expectations and food perception. Complex constructs like health and sustainability are difficult to communicate. Claim regulations should consider the impact on consumer experience. Abstract: Although governments have implemented regulations to inform consumers on important product properties and protect consumers from deceptive information, empirical research on how consumers perceive, interpret and experience food packages have shown frequently that consumers may be misled by how information is presented and packages are designed. While communication in some domains is strictly regulated (health), claims in other domains are largely free (nature) and do not require substantiation. Subtleties in wording, image use and image style may affect the impressions consumers form. To support consumer decision making, legislators should not only provide rules and regulations that are formally correct, but also consider the effects a message and the way it is communicated (e.g., content, typeface, size, use of images, stylistic features) may have on buyers. While it may be unclear how best to support desirable behaviours, companies that take social responsibility can build on our work to develop their strategy.