Assessing User Experience: Incorporating Student Voice in Libraries' Pandemic Response. Issue 6 (18th August 2021)

• Record Type: Journal Article
• Authors: Scoulas, Jung Mi; Carrillo, Elena; Naru, Linda
• Is Part Of: Journal of library administration. Volume 61:Issue 6(2021)
• Page Start: 686
• Page End: 703
• Publication Date: 2021-08-18
• Subjects: Survey -- user experience -- COVID-19 -- university students -- planning -- assessment; Library administration -- Periodicals; 025.1
• DOI: 10.1080/01930826.2021.1947058
• Languages: English
• ISSNs: 0193-0826

Abstract

Abstract: This article demonstrates how a public research university library responded to user needs following radical service changes during Fall 2020 and assesses whether the library met challenges resulting from COVID-19. The library reduced hours and occupancy and implemented a reservation system and new health safety guidelines with the goal of a safe environment. During Fall 2020, 540 survey respondents reported feeling their health was not at risk, suggesting the goal was accomplished. Additionally, users provided feedback about the altered landscape. This article will benefit administrators and user experience librarians who need to balance user preferences and administrative reality.