AI, you can drive my car: How we evaluate human drivers vs. self-driving cars. (December 2021)

• Record Type: Journal Article
• Authors: Hong, Joo-Wha; Cruz, Ignacio; Williams, Dmitri
• Is Part Of: Computers in human behavior. Volume 125(2021)
• Publication Date: 2021-12
• Subjects: Self-driving cars -- Schema theory -- Computers-are-social-actors -- Attribution theory -- Human-agent communication -- Human-computer interaction; Interactive computer systems -- Periodicals; Man-machine systems -- Periodicals; 004.019
• DOI: 10.1016/j.chb.2021.106944
• Languages: English
• ISSNs: 0747-5632

Abstract

Abstract: This study tests how individuals attribute responsibility to an artificial intelligent (AI) agent or a human agent based on their involvement in a negative or positive event. In an online, vignette experimental between-subjects design, participants (n = 230) responded to a questionnaire measuring their opinions about the level of responsibility and involvement attributed to an AI agent or human agent across rescue (i.e., positive) or accident (i.e., negative) driving scenarios. Results show that individuals are more likely to attribute responsibility to an AI agent during rescues, or positive events. Also, we find that individuals perceive the actions of AI agents similarly to human agents, which supports CASA framework's claims that technologies can have agentic qualities. In order to explain why individuals do not always attribute full responsibility for an outcome to an AI agent, we use Expectancy Violation Theory to understand why people credit or blame artificial intelligence during unexpected events. Implications of findings for practical applications and theory are discussed. Highlights: More responsibilities were attributed to AI drivers than human drivers only in the positive incident. No difference was found between AI drivers and human drivers in terms of attributed responsibility in the negative incident. How AI drivers were perceived was similar to how human drivers were perceived. However, there were significant differences between AI and human drivers when it comes to attributed responsibility.