Putting a face to a name: Telephone contact as part of a blended approach to probation supervision. (December 2021)

• Record Type: Journal Article
• Authors: Dominey, Jane; Coley, David; Devitt, Kerry Ellis; Lawrence , Jess
• Is Part Of: Probation journal. Volume 68:Number 4(2021)
• Page Start: 394
• Page End: 410
• Publication Date: 2021-12
• Subjects: Covid-19 -- probation supervision -- blended supervision -- professional discretion -- relationships -- telephone supervision; Probation -- Great Britain -- Periodicals; 364.6305
• DOI: 10.1177/02645505211050870
• Languages: English
• ISSNs: 0264-5505

Abstract

This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working. The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion.