Influencing information systems practice: The action principles approach applied to robotic process and cognitive automation. (September 2021)

• Record Type: Journal Article
• Authors: Lacity, Mary; Willcocks, Leslie; Gozman, Daniel
• Is Part Of: Journal of information technology. Volume 36:Number 3(2021)
• Page Start: 216
• Page End: 240
• Publication Date: 2021-09
• Subjects: Action principles -- robotic process automation -- cognitive automation -- artificial intelligence -- qualitative research -- service automation -- information systems -- design science -- action research; Information technology -- Periodicals; Information storage and retrieval systems -- Periodicals; Information resources management -- Periodicals; 658.40380285
• DOI: 10.1177/0268396221990778
• Languages: English
• ISSNs: 0268-3962

Abstract

The article formalizes an action principles approach for investigating and influencing the adoption of emerging information systems phenomena, particularly for new technologies. It draws upon recent research into robotic process and cognitive automation to demonstrate the concepts and methodology for a further mode of research into practice that is distinguishable from action research and design science. The authors present definitions, research assumptions, and evaluation criteria and provide a six-step process for generating a set of action principles, updatable by new empirical evidence. The process is illustrated by research into 22 automation cases that eventually arrived at 39 action principles for effective deployment of the automation technologies under review. The major objective is to provide guidelines to prospective researchers. A secondary objective is to provide major insights into the management of robotic process and cognitive automation. This provides opportunities for further theorization and research by academics, and more considered action by practitioners. The authors also discuss the value and limitations of the action principles approach, and how the knowledge generated can be disseminated. The article offers a way of doing research on the applied side of information systems that is timely, does justice to the phenomena under investigation, and provides insights for multiple parties.