P260 Parental satisfaction with junior doctor consultations. (June 2019)

• Record Type: Journal Article
• Authors: McCrossan, Paddy; Kelly, Deirdre; Tan, Joy; Rose, Kate; McCallion, Naomi
• Is Part Of: Archives of disease in childhood. Volume 104:(2019)Supplement 3
• Page Start: A261
• Page End: A261
• Publication Date: 2019-06
• Subjects: Children -- Diseases -- Periodicals; Infants -- Diseases -- Periodicals; 618.920005
• DOI: 10.1136/archdischild-2019-epa.610
• Languages: English
• ISSNs: 0003-9888

Abstract

Abstract : Aims: To determine parental satisfaction of a consultation with a junior doctor in a paediatric hospital, with reference to the affective aspects of the medical council's domains of good professional practice. Methods: Administering a five-point Likert scale questionnaire (1= strongly disagree, 5= strongly agree) to a sample of parents of paediatric patients' following a once-off consultation with a junior doctor. The questionnaire comprised five questions which examined the doctors perceived; empathy, professionalism communication, confidence and the parent's overall satisfaction with the consultation. We sought to determine whether the gender, age or prior hospital experience has an effect on parents perceived satisfaction. Results: 102 questionnaires were completed. A Cronbach's alpha of 0.986 was achieved for the whole questionnaire which demonstrates a near-perfect internal consistency and thus reliable test results. Almost 80% of responses were rated 'highly agree' with regards to all five questions and approximately 95% of all responses were rated at least 'agree'. There was no statistically significant difference in responses dependent on the gender of the parent or whether they had prior experience of attending the hospital with their child (Mann Whitney U, p>0.05 for all of the questions). There was no statistically significant difference in responses dependent on the age of the parent (Kruss Kall Wallis, p>0.05 for all of the questions). Conclusion: Parents are overwhelmingly positive in their overall satisfaction with the paediatric consultation and also each 'affective' aspect of it. There was no significant difference in responses depending on age, gender or previous experience of the hospital. These results are reassuring with regards to trainee performance within the affective aspects of the Medical Council's domains of good professional practice.