"Can you come tell people to be quiet?": Analyzing chat questions from on-campus and off-campus patrons. Issue 3 (1st October 2020)
- Record Type:
- Journal Article
- Title:
- "Can you come tell people to be quiet?": Analyzing chat questions from on-campus and off-campus patrons. Issue 3 (1st October 2020)
- Main Title:
- "Can you come tell people to be quiet?": Analyzing chat questions from on-campus and off-campus patrons
- Authors:
- Skaggs, Danielle
- Abstract:
- Abstract: Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.
- Is Part Of:
- Journal of library & information services in distance learning. Volume 14:Issue 3/4(2020)
- Journal:
- Journal of library & information services in distance learning
- Issue:
- Volume 14:Issue 3/4(2020)
- Issue Display:
- Volume 14, Issue 3/4 (2020)
- Year:
- 2020
- Volume:
- 14
- Issue:
- 3/4
- Issue Sort Value:
- 2020-0014-NaN-0000
- Page Start:
- 291
- Page End:
- 305
- Publication Date:
- 2020-10-01
- Subjects:
- Chat reference -- virtual reference -- transcript analysis -- distance students
Libraries and distance education -- Periodicals
Information services -- Periodicals
025.5 - Journal URLs:
- http://www.tandfonline.com/loi/wlis20 ↗
http://www.tandfonline.com/ ↗
http://firstsearch.oclc.org ↗
http://firstsearch.oclc.org/journal=1533-290x;screen=info;ECOIP ↗ - DOI:
- 10.1080/1533290X.2021.1873892 ↗
- Languages:
- English
- ISSNs:
- 1533-290X
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 5010.342000
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 17884.xml